Veröffentlicht in: Kundenservice/Call Center in Nottingham | Verfasst am: |
German Speaking Customer Service Representative
£24,000 / £12.73ph
Nottingham (hybrid)
Hours: 36.25 Monday-Friday 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading apparel company who are looking for a German Speaking Customer Service Representative to support their wholesale and retail customers.
This is a temporary contract initially for a one year contract with the oppurtunity to potentially be extended.
What will the role involve?
Responding to customer queries regarding orders via email and telephone
Processing orders & entering details into in-house systems
Supporting with delivery queries
Managing returns and refunds
Liaising with and coordinating couriers
Authorising credit notes strictly following company guidelines
Producing correspondence and confirmation via email
Demonstrating and developing knowledge of product lines
Other administrative or customer service tasks to support the wider teamsWho are we looking for?
Fully fluent in English and German
Able to take on product knowledge
Previous customer service experience
Experience using Microsoft ExcelWhat's in it for you?
Supportive and diverse company culture
Hybrid working - 2 days in the Nottingham office
Casual dress code
Development opportunity in a global companyApply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future