German Speaking Customer Support Agent

Responsibilities:

• Provide professional customer service for inquiries about company products and services
• Open client accounts according to guidelines
• Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
• Maintain in-depth knowledge of company products and services for accurate information
• Identify selling opportunities based on customer needs
• Handle card cancellation and blocking requests
• Issue new cards and handle renewals
• Process transactions and outgoing payments accurately in company systems
• Adhere to company policies, security guidelines, and industry standards
• Keep required records
• Assist with data gathering through phone, email, and chat
• Support invoicing and payment allocation according to company policies
• Assist with administrative tasks following company instructions
• Communicate and collaborate with country coordinators and other departments
• Monitor loan repayments and allocate payments in records
• Perform other ad hoc duties as assigned.

Requirements:

• Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
• University degree in Banking, Financial Services or other related areas
• Native or fluent level of German along with a fluent level of English (both spoken and written)
• Strong communication skills, both verbal and written
• Computer literacy
• Team player, eager to learn and grow within the industry.
• Customer-oriented
• Willingness to learn and expand horizons