Supported Living Services and Referrals Manager

Job Title: Supported Living Services and Referrals Manager

Job Type: Full time, 40 hours per week

Pay: £40,000 to £47,000 per year based on the experience

Location: North London

Company: Baytree Community Care (London) Limited

Reports to: Operations Director

About Us:

Baytree Community Care (London) Limited is a leading mental health care provider dedicated to offering comprehensive support and care to individuals with mental health needs. Our services are designed to empower individuals, promote independence, and improve quality of life. We are committed to providing high-quality care and support within a safe and supportive environment.

Job Summary:

We are seeking a dynamic and dedicated Supported Living Services and Referrals Manager to join our team in North London. The successful candidate will manage multiple Supported Living services but also oversee and manage the referral process for the whole business. Responsibilities to service users include overseeing timely and individualised high quality care to meet service user needs. On the referrals side, this role involves coordinating with internal teams, external agencies, and clients to streamline referrals and facilitate smooth transitions into our services and fill any voids and ensuring compliance with all regulatory standards and providing exceptional care within our facilities.

Key Responsibilities:

Supported Living Services and Referrals Manager Responsibilities:

* Regulatory Compliance: Ensure all Supported Living Service comply with the Care Quality Commission (CQC) regulations and standards.

* Leadership and Management: Provide strong leadership and management to staff, conduct their supervision and appraisals and promoting a culture of excellence and continuous improvement.

* Quality of Care: Oversee the quality of care provided, ensuring it meets the highest standards and addressing any issues promptly.

* Staff Training: Train, and develop staff, ensuring they are equipped to deliver high-quality care and support.

* Policies and Procedures: Develop, implement, and review care home policies and procedures, ensuring they align with best practices and regulatory requirements.

* Health and Safety: Ensure a safe environment for residents, staff, and visitors, adhering to health and safety regulations.

* Budget Management: Manage the services budget effectively, ensuring resources are used efficiently and cost-effectively.

* Resident Wellbeing: Promote the wellbeing and independence of residents, ensuring their needs and preferences are at the forefront of care planning

* Referral and Placement Coordination

* Independently manage the referral and placement process, ensuring a seamless process for clients from inquiry to occupancy.

* Actively monitor and manage bed availability, employing strategies to maintain high occupancy rates.

* Source referrals from local authorities, hospitals, and rehab facilities

* Register and access local authority's referral portals.

* Assess the suitability of potential clients and place them in appropriate accommodation settings.

* Oversee all aspects of the referral process, from initial contact to finalized placement.

* Relationship Management and Development

Develop, maintain, and enhance relationships with local authorities, healthcare providers, and other referral sources through direct outreach and engagement.

* Marketing and Business Promotion

Create and implement a basic marketing framework tailored for our business needs, focusing on digital and community-based strategies to promote our services.

Utilise and manage social media, company website and other digital platforms to increase the visibility of our care facilities, highlighting our unique value propositions and success stories.

Strategic Initiatives and Analysis

Analyse referral patterns and market trends to identify opportunities for growth and improvement.

Generate reports and insights for the Director of Operations, offering data-driven recommendations to enhance service delivery and occupancy rates.

Quality Assurance and Compliance

Ensure all operations adhere to regulatory standards and best practices in healthcare service provision.

Champion continuous improvement efforts, striving for excellence in client satisfaction and operational efficiency.

Brand Ambassador: Represent Baytree Care at industry events, conferences, and networking meetings to promote our services and establish a strong market presence.

Qualifications and Experience:

Educational Background: NVQ Level 5 Diploma in Leadership for Health & Social Care or equivalent

Professional Experience: Minimum of 3 years of experience in adults with mental health difficulties.

Knowledge: Strong understanding of mental health issues, supported living frameworks, detailed knowledge of CQC regulations, and strong track records of good CQC performance.

Skills: Excellent written and verbal communication, time management, assessment, and strong organizational skills. Proficiency in case management software and Microsoft Office Suite.

Attributes: Empathetic, proactive, and able to work effectively under pressure. Strong problem-solving abilities and attention to detail.

Good relationships with local authorities and Care Coordinators

Experience in safeguarding procedure

Desirable:

Bachelor’s or above

Experience with risk assessment and management.

Knowledge of the North London area and local mental health services.

What We Offer:

* Competitive salary

* 28 Days paid leave inclusive bank holidays

* Company pension scheme

* Continuous professional development opportunities.

* Supportive and collaborative working environment.

* Opportunity to make a significant impact in the lives of individuals with mental health needs.

How to Apply:

Interested candidates are invited to submit their CV and a cover letter detailing their suitability for the role.

Equal Opportunity Employer:

Baytree Community Care (London) Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making a difference in the lives of those we serve. Apply today to become a part of our dedicated team