Customer Service Advisor

Job Title: Customer Service Advisor
Job Type: Permanent, Full Time
Salary: £23-25,000
Location: Bromsgrove
 
We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor. If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office based position. Transport links available for this position, ideal candidate would be based locally or in the south Birmingham area. The salary is up to £25,000 with hybrid working available upon successful passing probationary period.
 
Duties and Responsibilities:

Provide exceptional service to new and existing customers; focusing on resolving queries in an efficient, accurate and professional manner
Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals
Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer
To be available to provide levels of cover for inbound & outbound enquiries at all times
To assist where possible in the support of the team and department, g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)
Processing mid-term adjustments and inviting renewals across different products within the department
To ensure all client documentation is issued correctly and internal records are kept up to date
Keep up to date with developments in product changes in accordance with current market trends and scheme facilities
To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements
Actively promote other products to cross sell across the company
Keep the Line Manager up to date with all developments
Regularly review personal objectives with line manager 
 
This is a full time position Mon-Fri working hours are 9-5pm. Further benefits available including employee  discounts schemes and 25 days holiday plus bank holiday. If you feel you have the relevant skills and experience please click apply