Customer Issue Resolution Representative

Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024.

As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

* End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

* Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication.

* Must be able to work and handle sensitive/confidential financial data.

* Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

* Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications.

* Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.

Your Skills and Expertise

To set you up for success in this role from day one, the client requires (at a minimum) the following qualifications:

* Strong customer facing skills, Maintains a professional, positive, and tactful demeanor with clients and customers.

* Minimum one years of customer service, finance, supply chain or sales experience.

* Bachelor's degrees or higher from preferable business, economics but other degrees are accepted.

* Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills.

* Develops and broadens negotiating and influencing skills.

* English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include:

* Experience with customer service processes and systems - SAP and Sales Force.

* Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location:

* Work Your Way Eligible (Employee choice to work remote, on site, or hybrid

Hours - 40 hours per week Monday to Friday

Salary, Indicative pay rate: 18.12 GBP per hour

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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