Housing Disrepair Claims Manager

JOB TITLE: Housing Disrepair Claims Manager

JOB TYPE: Temp

PRIMARY INDUSTRY: Accountimg/Finance/insurance

ADDITIONAL INDUSTRIES: Legal and Property Services and Public Sector and Social Care

PRECISE LOCATION: Oldbury

DISPLAY LOCATION: Oldbury

SALARY: £26.70 per hour

START DATE: ASAP

DURATION: 6-12 months

JOB DETAILS:

Working on behalf of a local authority, JO Recruitment are looking for Housing Disrepair Claims Manager on an ongoing basis. Based in Oldbury, full time 37 hours per week Monday to Friday paying £26.70 per hour PAYE; which is equivalent to £51,370 salary.

Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims.

As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the council’s exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council’s representative to provide evidence of the councils processes and procedures for management of HDR claims.

Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators

Please let me know if you are interested in this position and earliest possible start date and forward updated CV for immediate consideration