Customer Service Advisor

We have several opportunities for Customer Service Advisors to join a global Financial Services Organisation with this Monday to Friday role with no weekend working! 

Along with a starting salary of £23,088 per annum you will also get the chance to earn a performance related bonus and profit share dividend, 28 days holiday plus Bank Holidays, a generous pension scheme, life assurance, share purchase schemes, season ticket advance payment plan, eye care vouchers, discounts at a huge range of high street stores, 24/7 employee assistance programme, volunteer days, critical illness cover, gym membership scheme, full training, plus many more! 

Teams are made up of colleagues from a range of backgrounds including contact centre, retail, and hospitality to name a few. You don’t need previous financial services experience as full training will be provided. 

These roles will also be ideal for recent graduates with an interest in gaining financial services experience and the opportunity to progress internally. 

What’s the best thing about working here…. 

A great working culture and environment – People love working here, the culture is inclusive, supportive, and collaborative with clear values and behaviours. They have recognition and reward initiatives and a fun down-to-earth buzz and energy in their city centre experience centre. The Team also love fundraising for the community supporting local charities and have many social events to get involved with. 

As a Customer Service Advisor, your responsibilities will include:

Be the first point of contact to discuss any questions about their pension scheme.
Taking inbound telephone calls.
Dealing with a range of queries from updating details to asking for account information and actioning a payment or providing more detailed information.
Supporting with questions, issues, feedback, and general queries.
Helping to identify customers who are vulnerable and bereaved and establish how to support them.
Completing administrative tasks relating to the customer enquiries.
Working to financial regulatory policies and procedures.
We are looking for Customer Service Advisors who have the following skills and experiences: 

Some previous customer service experience  
Excellent communication and listening skills.
The ability to explain processes in a clear, empathetic, and straightforward way.
Comfortable working to deadlines and targets.
Have great attention to detail.
Comfortable using a headset, computer, keyboard, and different IT systems.
Enjoy solving problems and improving solutions pro-actively 
Work well on your own and as part of a professional and friendly team    
This is a regulated financial services Customer Services Advisor role so you’ll need to be able to pass a credit check and must have been resident in the UK for 5 years.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year employment activity and GAP verification, DBS or Access NI, Credit, Sanctions and CIFAS checks.

The proposed start dates for these roles are 17th and 24th June, and your full attendance is needed for the initial 2 weeks training programme without taking any holidays during this period. Training will be Monday – Friday 09:00-17:00. You will then be working 37.5 hours per week, between Monday – Friday 08:00–18:00 on a rota basis.

To apply for this Customer Service Advisor role and develop your career, please click apply online and upload an updated copy of your CV today! 

We are committed to equality of opportunity for all candidates and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, parental status, religion or belief and marriage and civil partnerships. 

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