Postado em: Atenção ao cliente/Call center em Middlesbrough | Última actualização: |
Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.
As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities
* Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
* Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
* Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
* Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
* Utilise software, databases, scripts, and tools appropriately.
* Take part in training and other learning opportunities to expand knowledge of the company and position.
* Adhere to all company policies and procedures.
Outbound Sales Required Skills
* Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
* Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
* Good negotiation and persuasion skills, with the ability to handle objections and close signups.
* Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
* Highly motivated and target-driven, with a proactive and competitive mindset.
* Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
* Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
* Self-disciplined and resilient, able to handle rejection and maintain a positive attitude