Postado em: Auxiliar Administrativo em Colchester | Última actualização: |
Customer Service and Transport Assistant
Colchester
Full-Time, Permanent
£25,000- £27,000
About Our Client:
Our client is a dynamic and expanding organisation in the manufacturing sector. They are dedicated to providing excellent customer service and ensuring seamless transport operations. With a strong focus on efficiency and attention to detail, our client is committed to meeting customer needs while complying with relevant regulations.
Benefits & Perks:
Competitive salary
Comprehensive benefits package
Opportunities for career growth and development
Supportive and collaborative work environment
Free parking and accessible via public transport.Responsibilities:
Manage a high volume of incoming calls, ensuring customer satisfaction
Understand and assess customers' needs, providing appropriate solutions
Build and nurture strong customer relationships through effective communication
Process sales orders accurately and efficiently
Promptly communicate any service issues to customers
Maintain a complaints log, taking necessary corrective actions
Organise and file sales paperwork
Collaborate with shipping agents to facilitate smooth order transactions and deliveries
Keep the sales and warehouse teams informed of purchase order ETA's
Arrange timely shipments of European sales orders
Coordinate with the warehouse department to ensure timely product preparation
Update the sales team on any issues and provide daily updates on received goods
Ensure shipments comply with relevant regulations
Organise and file all purchase and customs clearance paperwork
Prepare and update shipping reports to track important dates and documentation
Provide customs clearance and delivery instructions to clearance agents and couriers
Communicate daily export collections to the warehouse
Update export documentation to meet regulatory requirements, including Brexit-related changes
Prepare necessary documents such as Certificates of Origin and EUR1's
Ensure products are dispatched with correct ADR documentation and labelling
Oversee sample requests and communicate approvals to relevant departmentsEssential Skills, Knowledge, Qualifications, and Experience:
Strong phone contact handling skills and active listening ability
Customer-oriented mindset with the ability to adapt to different personalities
Strong multitasking, prioritisation, and time management abilities
Experience in using a wide range of relevant IT packages
Proven customer support experience
Knowledge of shipping, imports and exports, and customs proceduresHow to Apply:
If you are a proactive and customer-focused individual with a passion for excellence in customer service and transport operations, we would love to hear from you. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
