Repairs Planner

MMP Consultancy are looking for a Repairs Planner to join an excellent organisation in Colchester on a temporary basis!

Duties:

* Plan for the efficient and effective use of planning and scheduling all resources to conduct maintenance activities which result in minimum downtime and maximum productivity.
* Provide a seamless service to customers by acting as first point of contact for property related enquiries, processing repair orders and scheduling resources to ensure that customers are given timely appointments within agreed priorities.
* Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources.
* Ensure the effective day to day maintenance of the job management system and that base data is accurately maintained. Undertake regular housekeeping of these systems (directing users accordingly).
* Establish and maintain effective, timely and on-going communications with operatives to monitor the progress of work and take appropriate action regarding appointment schedules to satisfy customer requirements. Manage necessary variations to schedules and appointments which arise due to unforeseen circumstances.
* To be the first point of contact for absence reporting of operatives and to thereafter deal with all issues concerning the rescheduling of appointments. In liaison with line managers, to monitor, anticipate and schedule in operatives approved annual leave commitments identifying in advance where operatives' availability is in danger of falling below necessary operating levels.
* Ensure the daily collation of data across all areas for the services provided by operations team.
* Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources.
* To adhere and administer the service within agreed financial and procedural constraints.
* Receive property related enquiries, assess, and process such requests into job orders or inspection / survey visits in accordance with agreed procedures.
* Accurately diagnose repair faults, liaising with customers, operatives, and contractors in order to coordinate appointments and material supplies within an area, maximizing productivity while maintaining a high-quality service.
* Reschedule as necessary repair works contacting the tenant to update and ensure future access. Pro-actively advancing appointments where resources are available.
* Ensure the highest levels of customer care are practiced including dealing with complaints and service failure issues.
* Ensure confidentiality and that the requirements of Data Protection, Freedom of Information and Health and Safety at Work legislation are adhered to. Maintain records and monitor the collation and use of information (verbal, written and electronic) to ensure that accurate comprehensive records are maintained and that practices comply with the Data Protection Act and company confidentiality policy and procedures