Account Manager

Job Description
The Account Manager is responsible for maintaining relationships with Appcast clients, managing their advertising spend, and helping them maneuver and operate through Appcast’s software solutions and managed service offerings. This position will manage a portfolio of client accounts, building their expertise of client needs and becoming an extension of their team. The Account Manager will work with clients to leverage Appcast’s data and strategic capabilities to deliver the results, serving internally as the client’s advocate and externally as the client’s true partner.  
Job Responsibilities 
Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate and partner.  
Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.  
Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.  
Provide media and marketing research that address client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals. 
Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews. 
Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Appcast’s product suite.   
Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals. 
Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform including keeping clients up to date with product enhancements, changes, or technical issues.  
Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.  
Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.