Installation Administrator

Installation Admin Opportunity
York, YO30
Competitive salary
At Orion Windows, we strive to be the most customer-focused window and conservatory installation company in the region. We pride ourselves on delivering exceptional service to our customers at every stage of their journey with us.
The Role:
As an Installation Administrator, you will be a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. You will help manage and coordinate the building and installation process, ensuring a seamless experience. Responsibilities include:
* Engaging with customers to ensure they are fully informed of their project progress.
* Coordinating with internal and external stakeholders to resolve customer queries.
* Organisation and management of builders and subcontractors, including handling communications and
* Developing and maintaining excellent relationships to enhance customer satisfaction.
* Producing timely and accurate KPI reports and managing office administration tasks.
* Keeping up to date with product knowledge and complying with industry guidelines.
* Ensuring all customer interactions are handled efficiently and effectively.
Who You Are:
* You may have knowledge of the home improvement and building industry, but it’s not essential as we provide full training.
* You possess strong customer service skills and are adept at resolving issues calmly and politely.
* Your planning and organisational skills are top-notch, allowing you to manage tasks efficiently.
* You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.
* A proactive, motivated individual, you're ready to embrace challenges and exceed customer expectations.
What We Offer:
* The opportunity to work in a dynamic, supportive environment that values your input and dedication.
* Comprehensive training and professional development to enhance your skills.
* A role where no two days are the same with the chance to make a significant impact on our operations and customer satisfaction.
Interested candidates should submit their CV and a cover letter outlining their salary expectations and what they can bring to the role.
INDLS