Customer Service Advisor

Do you have previous telephone handling or customer service experience? Are you looking for a new role?

Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This position is a permanent position and the salary is £24,000.

In order to be considered for this position, you must hold a full UK driving licence.

Benefits, Culture and Package for a Customer Service Advisor:

Salary: £24,000 per annum
Hours: Rotating shift patterns
Monday - Friday, either 8am - 5pm or 8.45am - 5.45pm
1 in 4 weekends 8am - 2pm (Saturday or Sunday)
Contract Type: Permanent
Location: Keynsham
Full training is provided
Free parking
Dogs in the office
Regular social eventsKey Responsibilities of a Customer Service Advisor:

Dealing with inbound calls from customers and assisting them with their order enquiries and general questions
Helping customers who are chasing their prescriptions
Responding to email enquiries
Liaising with company suppliers to arrange collections, deliveries, item repairs and more
Communicating with delivery drivers and vets regularly to chase prescriptions and deliveriesKey Skills and Experience of a Customer Service Advisor:

Full UK Driving Licence
Experience working in a customer service environment (contact centre, receptionist or call handler)
Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers
Ability to work as part of a team with a good work ethic
Ability to build and maintain customer relationshipsIf you have the relevant skills and experience required and are interested in this position, please apply now!

Red Recruitment (Business)