Customer Service Administrator

Customer Service Administrator  Location: Cricklade, Swindon (Sales/Customer Services Department)Hours of work: Monday to Friday, 9am to 5pmPackage: Basic annual salary up to £25,000 (dependent on experience) +Bonus and other company benefits  The Company GWP is a leading packaging manufacturer in the Southwest UK. We are looking for a Customer Service Administrator to join our established team. You will become part of a business established for more than 30 years with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years, GWP can offer career progression opportunities for talented and hard-working individuals.  The Customer Service Administrator Role  This is a fantastic opportunity to join a growing business in Cricklade where you will be a valued member of an internal small and hardworking customer-focused team. We are looking for an enthusiastic individual who has sound customer service and organizational skills. This is a great opportunity for anyone seeking a role within the packaging sector with an established business that can offer development opportunities.  Customer Service Administrator Key Responsibilities As a Customer Service Administrator, it will be your job to manage customers' enquiries, requests, and orders, ensuring that all communications are professional, polite, and productive.   • Building a rapport with customers and delivering excellent customer service. • Processing customer orders efficiently and accurately in a timely manner. • Placing orders & building working relationships with key suppliers.  • Liaising with internal production, warehouse and transport regarding the manufacture and delivery of our orders. • Prioritizing your own workload with attention to detail and multitasking.Do you have the correct profile? Any of the following skills and experience would make you a viable candidate for this position. If you have similar experience working within an office environment and can demonstrate transferrable skills, this would be even more advantageous…
Skills to provide excellent communication and customer service both in person and virtually
Competent levels of numeracy and literacy
The ability to follow correct procedures and processes. Well-presented and punctual
Ability to work independently and as part of a team to demanding timescales in a dynamic environment
Effective time management and ability to priorities tasks
Diligent and focused on housekeeping
Excellent communication
Office 365 (Word, Excel, Outlook) product experience

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.   Our Benefits You will earn a competitive basic starting salary alongside a generous and achievable annual bonus scheme.   Additional benefits you will receive include: 
Annual bonus scheme
23 days annual leave plus all public/bank holidays
Long service awards (10-40 years)
Contributory pension scheme
Free on-site parking
Employee assistance program (EAP) to support and advise with well-being and any issues

How to Apply/Next Steps The Customer Service Administrator is an urgent appointment. As such, GWP will be working to swiftly onboard a suitable candidate quickly. Ideally, we would like to identify and review the best applicants to select the ideal candidate to commence as soon as possible. All applications will be acknowledged, and shortlisted applicants will typically hear from us within two to three weeks. GWP will notify unsuccessful applicants at the end of the process. However, if you have not heard from us within four weeks of applying, please assume your application has been unsuccessful.     NO RECRUITMENT AGENCIES PLEASE