Customer Service Representative

Customer Service Representative

Nationwide Vehicle Contracts, one of the UK’s largest providers of car and van leasing, is looking for a Customer Services Representative to join our award-winning team.

As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving our commitment to excellence.

Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; assisting customers with in-life queries regarding their vehicles.

You’ll have experience working in a customer service or after-sales support role. You will be expected to be self-motivated and work as part of a team. Excellent communication skills and resilience, coupled with a strong attention to detail and a good telephone manner, are also essential to the role.

In return, we offer a competitive salary of £24,000 per annum, rising to £25,000 per annum after six months. You will also be entitled to a range of company benefits after a qualifying period, including a workplace pension scheme, paid birthday leave, training and development opportunities, and long service rewards.

The position is based at our office in Didsbury, Manchester, which has excellent public transport links and limited, free on-site parking. This is a fantastic opportunity to work for a market-leading business with a collaborative team that values your contributions and fosters a positive work culture.

Desired Skills & Experience

Communication Mastery: Exceptional skills in verbal, written, and interpersonal communication for effective customer interaction both in writing and over the phone.
Record-Keeping Expertise: Proficient in gathering, recording, and accurately reporting information is essential for delivering excellent customer service.
Front-line Customer Service: Hands-on experience in front-line customer service, with a focus on providing effective solutions and support.
Documentation Accuracy: Skilled in maintaining accurate and detailed records of discussions or correspondence with customers.
Organisational Proficiency: Strong organisational skills coupled with the ability to prioritise tasks effectively.
IT Proficiency: Proficient in IT skills to facilitate administrative tasks and customer service