تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في هيوستن | علق: |
Job Description
DUTIES AND RESPONSIBILITIES
Cornerstone Building Brands is seeking a Field Service Representative to become part of its Field Service team. The position is remote and open to candidates anywhere in the continental United States. Field Service Representatives handle daily tasks that involve providing and maintaining customer relationships by responding promptly and comprehensively to all inquiries after shipment.
Provide feedback and data on all recurring issues
Maintain a strong focus on customer service with prompt responses to inquiries from the Builders organization
Develop and sustain customer relationships by actively seeking feedback from both external and internal customers to ensure continuous improvement and enhanced performance
Communicate and coordinate technical issues in support of customer needs
Undertake all customer support tasks in external facilities
Perform troubleshooting and work diligently to resolve issues
Generate frequent and analytical service reports
Collaborate with departments to identify root causes and develop solutions that meet customer requirements
Understand customer needs and provide advice or recommendations
Establish trustworthy relationships with customers