تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في ويست ميدلاندز | علق: |
Complaints Handler
5 days a week in office
23k - 24k
Based in Hinckley
Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client's head office in Hinckley.
Why This Role?
You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
What We're Looking For:
A bright, confident, and positive individual who thrives in a fast-paced environment
At least two years of experience in customer service or account collection
Exceptional negotiation skills and a pragmatic approach to problem-solving
Your Daily Responsibilities:
Engage with clients about their overdue accounts
Address payment and service queries, mainly over the phone
Deliver "Super Service" in every interaction, maintaining detailed records
Process debit/credit card payments efficiently
Collaborate with the team to streamline client accounts and internal processes
Handle account adjustments and provide comprehensive case histories when necessary
What You'll Achieve:
Meet and exceed cash collection and outbound call targets
Ensure timely and accurate completion of credit control tasks
Maintain high levels of attendance and punctuality
If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team!
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INDHIN