تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في جنوب شرق انجلترا | علق: |
Customer Service Agent Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Customer Service Agent.
If you are a Customer Service Agent, please do read on:
Key Responsibilities
Single point of contact to meet the communication needs of key international customers.
Management and ownership of cases throughout their lifecycle and through to completion.
Case diagnosis and first line qualification of issues before call out.
Ensure cases are restored for service within SLA.
Central point of contact between international customers and suppliers.
Booking of engineering resource / Logistics / Travel / Critical spares etc.
Raising of accurate escalations in a timely manner.
Booking of preventative maintenance visits.
Person specification
Accurate recording of calls and customer/contract requirements
Effective action and follow-up of required activities
A meticulous attention to detail
Administration and organizational skills
Commercial awareness
Excellent customer relations and interpersonal skills
Ability to take responsibility.Desirable skills
Experience of incident-based ticketing systems
Experience of CRM systems, (ideally Microsoft Dynamics)
Experience of SAP
Experience of working in an AV / VC technology arena
Previous Customer Service experience
Weekly touch-point meeting, reports and chairing of conference calls