تم وضع المناقشة في: الأعمال الهندسية في إيبسويش | علق: |
A manufacturing and engineering client of ours in the Ipswich area are recruiting a Parts Order Manager to join their team. This is a full-time position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying £40,000 - £45,000 per annum depending on relevant skills & experience.
This Parts Order Manager will be responsible for overseeing the Aftersales department and leading a team of 10 Customer Service and Despatch Administrators. Key Duties for this role will include but are not limited to:
Manage a team of 10 customer service and despatch administrators, ensuring that customer queries are answered accurately in a timely manner and customer orders are dispatched and invoiced within SLA
Manage selling prices of spare parts and accessories offered, providing competitively priced parts in order to achieve the Company's financial targets
Work with dealers to identify and share best practice in part ordering practices, promotions, and pricing.
Engage in direct contact with dealers and distributors to develop opportunities to increase parts sales and improve our dealer's ability to support the end user
Strong knowledge in measuring, monitoring, and coaching against KPI metrics, whilst using data to convert into actionable workforce plans
Maintain and improve operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans, completing system audits and analyses, managing system and process improvement, and quality assurance programs
Oversee the investigation and resolution of customer complaints with relevant departments
Manage the relationship with delivery companies to provide customers with competitive delivery options
Collaborate with Warehouse teams to improve efficiency of process and improve the customer service we provide
Develop resources to train dealer staff in using our systemsSkills and Experience required to be considered for this Parts Order Manager position:
Strong analytical skills with a passion for interpreting data and sharing insights
Demonstrated people leadership, management and development skills
Prior experience in a management customer services/sales environment advantageous
Committed to delivering exceptional service and understanding the needs and expectations of our dealers, distributors, and end users
Exceptional organisational skills, with an ability to work well under pressure whilst managing multiple projects and activities
Proficiency with ERP systems (ideally SAP), Power BI, and Microsoft Office (particularly Excel)
Familiarity with CRM systems, ideally Salesforce
Educated to Degree level or equivalent desirableGreat Benefits to working for this company include:
A nine-day working fortnight (every other Friday off work)
30 days holiday inclusive of Bank Holidays
Company pension scheme (6% employer contribution)
Life assurance scheme
Company sick pay scheme
On-site golf course and football pitch
Employee Assistance Programme
Long service awards
Perks at work (discounted cinema tickets etc.)
Learning, development & future progression opportunities.If you feel like you meet the above criteria & would like to be considered for this Parts Order Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs
